SHIPPING & EXCHANGE POLICY
- We provide shipping all over Pakistan through TCS and Internationally through DHL. Deliveries can take 3-5 business days for local orders and 5 days for international orders.
- Sana Abbas makes every effort to ensure that the product descriptions and photographs provided on this web site are accurate and life-like. Whilst the reproduction of colors and styles contained on the photographs shown on this web site are as accurate as image and photographic processing will allow, Sana Abbas cannot accept responsibility for slight variances in color or style.
- In the rare case that you are not 100% satisfied with your online purchase, you can request us to give you the online store credit (Minus Shipping Costs) for future purchases, within 15 days of your original purchase.
- You can return your purchase and utilize the same amount of money (minus shipping costs) for a later Purchase from our website.
- Email us at Help@Sanaabbas.com.pk with your request and your order id, and we will guide you through the process.
- Please make sure that you email us your request within 15 days of receiving your order. No request will be entertained after 15 days.
- Once your request has been approved, you will courier it back to us.
- We apologize but we cannot refund any shipping cost, except in the following case:
- If the Item was damaged when received by the customer
- If the wrong item was delivered
- If promotional free shipping is being offered
In all other cases, the customer will be responsible for bearing the cost of sending the item back to us.
- Sale items cannot be exchanged or refunded.
- Also, we do not offer any refunds or exchanges for international online orders.
- Orders can be cancelled within 24 hours of placing your original order by emailing us at Help@Sanaabbas.com.pk
In case of experiencing displeasure after receiving your ordered package, you can return it to the store by covering the required costs yourself and sharing an air bill/screenshot of your delivery receipt. After being satisfied with the presented proof, we Sana Abbas will issue a one-time-use only coupon against the amount spent by the customer. Please take note that the entire cost of returning the delivered package would be the customer's responsibility and the brand will not be held accountable for any charges in this regard.
In case of not receiving your ordered package, you can request for a proof of delivery, which will be presented to you in a limited amount of time.
Disclaimer: Any items that have been worn, used, or altered will not be accepted for exchange. Tags and labels especially need to be intact.